Safety and Recalls

Learn more about our Safety and Recall processes.

I heard there is a recall on BlendJet 2. Can you please provide more information?

Earlier versions of the BlendJet 2 have a risk of the blender overheating or the blender blades breaking off. You should immediately stop using the recalled blender. To find out if your BlendJet 2 model has been affected, please go to the website pag

How to fill out the product registration form

We are experiencing extreme volume, so please be patient when submitting your form. In order to check if your BlendJet 2 has been recalled please visit snlookup.blendjet.com. You will need your BlendJet 2 serial number, which is located at the bottom

If I have a BlendJet 2, what should I do with the item?

You should immediately stop using your BlendJet 2 until you verify if your product is subject to the recall. You can verify whether your BlendJet 2 unit is impacted by going to https://www.blendjet.com.au/safetyandrecall, or if consumers cannot use t

My product appears to be okay, can I still use it?

No. You should immediately stop using your BlendJet 2 until you verify if your product is recalled. If your product is recalled, you should stop using it, register for a free replacement / refund, and dispose of it as directed. You can verify by goin

I own multiple BlendJet 2 blenders. Am I able to order more than one replacement base?

Yes you can! You will need to check each BlendJet 2 serial number separately and, if impacted, submit replacement requests separately. You can verify whether your BlendJet 2 unit is impacted by going to https://www.blendjet.com.au/safetyandrecall, or

Are stores still selling the affected BlendJet 2?

No. All BlendJet 2 units currently for sale, either from blendjet.com, blendjet.com.au, or from one of BlendJet’s retail partners, are not subject to the recall.

How should I dispose of my recalled BlendJet 2?

You only need to dispose of the base, in the manner prescribed on https://www.blendjet.com.au/safetyandrecall. You will keep all remaining components so you can use them with your replacement base and matching lid. Once instructed to do so, please di

I no longer have the receipt for the product, but I still have my BlendJet 2. Can I still receive a replacement product?

Yes! If your BlendJet 2 is recalled, you do not need a proof of purchase. You must own a BlendJet 2 and you will need to provide us with the serial number information. You can verify whether your BlendJet 2 unit is impacted by going to https://www.bl

How do I destroy my BlendJet 2?

Do not dispose of your BlendJet 2 base until you are directed to do so AFTER you register one or more blenders (here) and disable them so they can no longer be used. To dispose of your BlendJet 2 you will need to:. 1. Remove the jar from your base. S

I no longer have my BlendJet 2, but I still have my receipt. Can I still receive a refund or replacement product?

No. If you no longer have your BlendJet 2 unit, there is no recalled unit to replace and there is no safety risk to you and your family.

How long will it take for me to receive my replacement base and matching lid?

BlendJet will deliver the replacement product as soon as possible from your election. We apologize for any inconvenience and assure you we are working as quickly as possible to replace your product. Our most popular color base and matching lids will

I have not received my recall replacement. When will I receive it?

BlendJet reviews submitted recall registrations within 5 business days. Once your recall registration has been approved, BlendJet will deliver the replacement product as soon as possible from the date of your election. You will receive a confirmation

Will I receive the same model/color as my original unit? Can I exchange it for a different one?

Unfortunately No. We offer an assortment of our top-selling lids and bases. All choices for replacement bases and lids are considered final, and exchanges are not available.

Do I pay for shipping of the replacement?

No. BlendJet will cover the full cost of shipping the replacement base and lid to you.

What is the warranty policy for the replacement product?

All replacement products will come with a standard Limited Warranty.

I received a second email about the recall? What does this mean?

This is just a reminder email for customers that may have missed the recall announcement. If you have already registered and have a registration number, no further action is required.

What regions does this recall apply to?

This is a global recall. Please go to blendjet.com.au/safetyandrecall to learn more.

I gave my BlendJet 2 as a gift. Can I still get a replacement?

No. You must have the serial number of the BlendJet 2 in order to verify if it has been impacted by this recall. If you have given the BlendJet 2 away to a friend or family member, please let them know and they can go through the serial number check

Has BlendJet ever had a recall before?

No. We are recalling the earlier BlendJet 2 model out of an abundance of caution. All BlendJet products are rigorously and routinely tested for consumer safety and comply with established industry standards.

Where were the affected products produced?

The BlendJet 2 affected product were designed in California, and manufactured in China.

Recall Escalation

If you are unhappy with our recall resolution,. please send an email to [email protected]. Our team would be happy to assist you.