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BlendJet - Australia

Need help troubleshooting your BlendJet? Have a question about your order? Wondering what a JetPack is? You’ll find instant answers to all of these questions and more in our Help Center. It’s pretty much like being an all-knowing blend master.

BlendJet Help Center

How can I get help troubleshooting?

Can the BlendJet 2 crush ice and frozen fruit?

Can I use hot liquids in the BlendJet 2?

Can I fly with the BlendJet 2?

How do I properly store the BlendJet 2?

How do I clean the BlendJet 2?

How many ounces does the BlendJet 2 hold?

How much does the BlendJet 2 weigh?

Do you offer replacement parts?

Where can I find accessory products, like the XL Jar?

Where can I find recipes for my BlendJet 2?

PRODUCT QUESTIONS

How do I track my order?

What’s your shipping policy?

What if I entered the wrong shipping address?

What if I want to change or cancel my order?

What if something goes wrong with my delivery?

ORDERS, SHIPPING & TRACKING

What payment methods do you accept?

What’s your return policy?

When can I expect my refund?

Do you offer discount codes or coupons?

Can I stack discount codes?

PAYMENT & RETURNS

What is Route Package Protection?

Why use Route?

How do I file a claim for a lost, stolen, or damaged package?

Is Route a licensed insurance company?

ROUTE PROTECTION

Did you invent the portable blender?

Where are you located?

What’s your story?

COMPANY

I heard there is a recall on BlendJet 2. Can you please provide more  information?

How to fill out the product registration form

If I have a BlendJet 2, what should I do with the item?

My product appears to be okay, can I still use it?

I own multiple BlendJet 2 blenders. Am I able to order more than one  replacement base?

Are stores still selling the affected BlendJet 2?

How should I dispose of my recalled BlendJet 2?

I no longer have the receipt for the product, but I still have my BlendJet  2. Can I still receive a replacement product?

How do I destroy my BlendJet 2?

I no longer have my BlendJet 2, but I still have my receipt. Can I still  receive a refund or replacement product?

How long will it take for me to receive my replacement base and  matching lid?

I have not received my recall replacement. When will I receive it?

Will I receive the same model/color as my original unit? Can I exchange it for a different one?

Do I pay for shipping of the replacement?

What is the warranty policy for the replacement product?

I received a second email about the recall? What does this mean?

What regions does this recall apply to?

I gave my BlendJet 2 as a gift. Can I still get a replacement?

Has BlendJet ever had a recall before?

Where were the affected products produced?

Recall Escalation

Safety and Recalls

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Safeguard against any hiccups that arise during shipping.

Meet the folks behind your new favorite blender.

Learn more about our Safety and Recall processes.